Customer Success & Support.

We are committed to providing you with personalized support to ensure your success.
Our support team is internationally mobile, ready to assist you wherever you are.
From onboarding, we help you optimize the use of our live telepresence solutions, enhancing continuous medical training.

Every client is unique.

That’s why we offer personalized follow-up from day one. Our dedicated team supports you throughout your journey, from initial onboarding to continuous optimization of your solutions. With tailored training sessions and dedicated support, we ensure you get the most out of our services with complete peace of mind.

Global support, local expertise

Our customer success and technical assistance team is dedicated to providing outstanding support, no matter where you are.

With a strong international presence, the team is highly mobile and ready to assist you on-site for various events, including workshops and educational recordings for exemple, utilizing our cutting-edge telepresence medical solution.

Our head office in Montpellier, France, serves as an operations hub, ensuring that our global support is backed by local expertise.

The support team is available 24 hours a day, 7 days a week, so you can get help whenever you need it. Please note that assistance must be booked 72 hours in advance to guarantee availability.

Orsync customer succes management

Discover our Customer Success Management service, designed to boost customer satisfaction and success. Our dedicated team works closely with you to understand your specific needs, optimize the use of Orsync, and ensure you achieve your objectives.

ON-SITE PACKAGE

Solution installation
Connection to various imaging systems
Live management
Invitation management
Manage shareable presentations
Pre-live check of kit operation
Solution storage

REMOTE PACKAGE